Melanie Sollitt

Skills & Tools

UX Methods
User & Stakeholder Interviews
Usability Testing
Rapid Prototyping
Competitive Analysis
Prototype Feedback & Testing
Persona Building

Technical Toolkit
HTML
CSS
Basic JS
Jira
Smartsheet

Certifications

Nielsen Norman Group UX Master Certificate, ID Number 1038671 (2024)
LUMA Human Centered Design Practitioner Certificate (2024)

Awards

Booz Allen Hamilton Values in Practice Award Winner (2025)
Booz Allen Hamilton Excellence (BEA) Award Finalist (2024)

Experience

User Experience Designer, Associate Level, Booz Allen Hamilton
Washington, DC / Hybrid                 5/2022 – Present

· Lead designer on multiple application redesigns, primarily for highly trafficked public sites

· Produce high fidelity design prototypes for clients, incorporating stakeholder feedback

· Advocate for and assist with user testing

· Support design team’s transition from Sketch and InVision to Figma design software

· Co-lead design team operations, including updating and building new design system components, updating the client’s design system, organizing and co-leading monthly design team meetings

· Team onboarding coordinator for 10+ team members, facilitator for 14+ quarterly team retrospectives sessions

User Experience Designer II, Universal Service Administrative Company (USAC)
Washington, DC 1/2020-4/2022

· Lead UX in the creation of applications with complex logic, including a new rates database, the redesign of a legacy broadband support applicant form, and the redesign of a complex legacy system for health clinic telecommunications infrastructure support applications using Agile workflows

· Lead user research, including usability testing and user interviews, producing synthesized reports for product stakeholders

· Advocate for UX, internal design system, and consistent branding across company, utilizing strong presentation skills

· Internally promoted to UX Designer II level based on positive feedback from product team stakeholders and demonstrated growth in design and leadership skills

User Experience Design Immersive, General Assembly
Washington, DC               9/2019-11/2019

Completed 400-hour UX training and designed client projects individually and with a team, including:

Fertiquity – Rapid prototyping project for a health and fertility monitoring mobile app to partner with fertility insurance offerings. Utilized Balsamiq prototyping tool.
Mission Collaborative – Service design project for career coaching service’s online platform. Created user journeys from user data and conducted accessibility evaluations of client website and LMS platform.
United Nations – Rapid prototyping project (desktop and mobile) for organization-wide LMS platform using Axure.
Modern Trousseau – Desktop and mobile website redesign project for custom wedding dress store. Delivered a new high-fidelity prototype within a two-week time frame using multiple rounds of usability tests, surveys, and comparative analysis.

Family Support Worker, Family Services Organization
Maryland                                 3/2019- 6/2019

· Interpreted (Spanish to English) family therapy sessions and progress reports
· Assisted therapists with scheduling client appointments

Program Assistant, Dept. of Environmental & Occupational Health, George Washington University
Washington, DC                  3/2016 – 3/2019

· Served as staff point person to students and alumni and developed a reputation for effective problem-solving for students and administrators
· Designed new departmental advising model to enhance student accessibility to departmental support
· Administered registration and evaluation in Symplicity online tracking system and liaised with 176+ external site preceptors
· Resolved administrative and technical requests of 200+ students/alumni, 50+ professors, 10+ administrative and research staff; trained and supervised 6 employees
· Collected and analyzed data to create reports for departmental university review and accreditation; recommended improvements in department workflows to enhance quality of service to users

Field Operations, Latin America Intern, International Justice Mission                             
Washington, DC 9/2015 – 12/2015

· Consulted with communications department to release detailed translations of internal and external documents
· Compiled and edited weekly news briefs on significant regional events for organization-wide dissemination
· Created literature review of the public justice system and the NGO response to commercial sexual exploitation of children in the Dominican Republic

N. American Conversation & Culture Assistant, Ministry of Education of Spain                  
Madrid, Spain 9/2011 – 6/2012

· Taught English conversation and North American culture in two public high schools to over 100 students daily
· Designed lesson plans and advised teachers on lesson plan creation to meet rigorous learning objectives

Education

User Experience Design Immersive Certificate, General Assembly
Washington, DC                                                       9/2019-11/2019

Front End Web Development Certificate, General Assembly
Washington, DC                                        11/2018 – 2/2019

Universidad de Buenos Aires, Facultad de Derecho
Buenos Aires, Argentina                                                    3/2013 – 12/2014

Master of International Relations Coursework
Rotary Ambassadorial Scholar: Selected to lead classroom instruction in multiple subjects at local learning center

Pepperdine University
Malibu, CA                                                                                                                   5/2011
Bachelor of Arts in International Studies and Spanish, Magna Cum Laude
Study Abroad: Buenos Aires, Argentina (2010), Madrid, Spain (2009), Florence, Italy (2008 – 2009)